Tips :please check carefully after you receive the goods,if have problem,please contract us
1:Open your parcel,check the kits whether all the parts are complete or not.
2:Check the resin diamonds color and the corresponding color code
3:Select a character (symbol),find the corresponding diamonds
4:Use the pen to pick up diamond,put it on the corresponding position
5:After finished, slightly press down diamonds with hand to keep them firmly attached.
Diamond Supplement Service
We will resend you any diamonds that you may lose.
Some Other Service
1. If you have any questions, please feel free to contact us. And we will reply in 24 hours except weekends.
2. If any problems comes to you, please don't worry. You can contact us first. We promise we will try everything possible to help you.
3. Please pay attention to the time difference between us. We work in China.
The Time Table of our Work time.
08:30 to 17:30
03:30 to 12:30
US Pacific Time
17:30 to 02:30
02:30 to 11:30
Usually arrive time
15 ~ 23 days
12 ~ 15 days
14 ~ 19 days
13 ~ 17 days
13 ~ 17 days
10 ~ 13 days
16 ~ 21 days
15 ~ 30 days
1.We ship by AliExpress Standard Shipping, AliExpress Premium Shipping, China Post Registered Air Mail, SPSR, Pony Express and DHL.
Is the rhinestones round or square?
Full Square/Round Drill DIY Diamond Painting All can be customized
Is the diamond painting full or partial?
Is Full Square/Round Drill DIY Diamond Painting
Is the rhinestones enough?
The rhinestones is enough. We put 30% extra diamonds in every bags of diamonds. And we provide Diamond Supplement Service.
Our diamond painting are semi-finished, do not include frame. We will provide the diamond embroidery tools for your make. Although our products is not the cheapest, but the quality of our goods is the best! When you finish it, you can take pictures of your paintings and send it to us, we will share ti with other buyers all over the world.
Feedback:Your satisfaction and positive feedback is very important to us.Please leave positive feedback and 5 STARS. If you are satisfied with our items and services.PLEASE DO NOT leave us 1,2,3,4 stars, because they are equal to negative feedback. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Everything Arts And Crafts (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://everythingartsandcrafts.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.